FAQ
Are the products manufactured fairly?
Yes, we are committed to fair working conditions and fair pay for people. Some of our products are Fair Trade certified. We have been working with other suppliers for a long time and guarantee fair payment.
We are proud to have worked with great weavers since our inception and appreciate the personal relationship with each and every one of them.
We adhere to fair trade standards and join cooperatives that look after the interests of their weavers, among other things, setting prices, promoting gender equality and decent work.
By purchasing our products, you are helping hundreds of families involved in this process to live off the work of their hands, without having to emigrate to find work, and feel the pride of keeping their traditions alive.
How is TASHAY committed to quality?
The positive characteristics of these noble natural materials, as well as the use of natural dyes and natural dyes from the region, such as woods, seeds, plants and herbs, as the basis of our collection, not only mean adding value to our products, but also They increase the quality of our products by making them last even longer and are particularly skin-friendly.
What materials are used in our products?
We use the most valuable natural fibers in the world: alpaca and llama fibers, merino wool, silk and cotton.
The color of the product differs slightly from the product image. Because?
In the case of our llama wool fabrics, which have been dyed with elements from nature (for example, woods, seeds, plants and herbs), some factors can influence the dyeing power of the fibers. To achieve the desired variety of colors and depth, several dyeing passes are sometimes necessary. Although color recipes are predetermined, results may vary depending on the dyer, region and even season, humidity and sun intensity during drying. Furthermore, climatic and soil conditions and the time of harvest can change the coloring power of plant extracts.
Does wool cause an itchy sensation?
The sensation on the skin of products made from natural fibers varies from person to person. We recommend that you try the product, even if there is a risk of a possible return. We do not want you to be dissatisfied with the product. These are natural products, we always ask you to keep this in mind.
Does merino wool contain mulesing?
No. In the wild, cold and uninhabited region of Patagonia, flocks of Merino sheep graze freely and undisturbed, having a healthy and natural diet. Finally, they are sheared regularly (between October and November) and will obtain better wool when they reach adulthood.
As a result, they are regarded for their fiber, which is considered one of the finest and noblest in the world. For the love of animals, our merino wool is a mulesing-free wool.
Are the products cruelty-free?
Our llamas and alpacas are kept in the wild in a species-appropriate manner. This has been the animals' natural habitat for many generations. The freedom of animals is part of the culture in these regions of the Andes.
Generally, shearing is done manually with special scissors, although there are still places in South America where more primitive elements are used for shearing. The animals are only sheared by specialists in their environment who make these traditional techniques possible. Shearing usually takes about 2 minutes per animal and animals are usually sheared every two years. Llamas, for example, are cared for by small families and farmers. Unlike mechanical shearing, the animal is sheared gently, also because the hair does not remain too short and otherwise no longer provides sufficient protection for the animal against temperature fluctuations, precipitation, etc. at this altitude in the Andes. In this way, we ensure the animal's animal welfare.
Another example is our merino wool, which comes from Patagonia on the Valdés Peninsula. There, ranchers are committed to the coexistence between sheep breeding for wool production and healthy populations of wild animals. This means that responsible standards are established that take into account the sustainable use of grasslands in coexistence with native herbivores. Patagonia's certified Wildlife Friendly™ wool is fully traceable and processed according to responsible standards and certified protocols.
How often do I have to wash or care for the product?
It is better to ventilate once more than to wash. Our products made from natural fibers are naturally stain resistant and self-cleaning to some extent. Simply leave this product outside in the fresh air overnight. This allows the fibers to regain their natural moisture.
Since each product has a specific care instruction, we recommend that you check the product page for proper care instructions and tips. Special care instructions can also be attached to the garment tag.