Terms of service

Terms of Service

GENERAL TERMS AND CONDITIONS

SCOPE

The following General Terms and Conditions (GTC) apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

Contracting party, conclusion of the contract, correction options

The purchase contract is concluded with Tashay.
Maria Moliner 1
28760 Madrid, Spain
Tax ID (NIF): ESZ0889327Z
Owner: Adriana Castillo
Phone: +34 681 133 815
Email: info@tashaybrand.com

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can first place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order, using the correction aids provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation by email.

Contract language, storage of the contract text

Language(s) available for concluding the contract: Spanish, English and German.

We store the contract text and send you the order details and our GTC in text form. For security reasons, the contract text is no longer accessible via the Internet.

DELIVERY CONDITIONS

For orders of €99 or more delivered to mainland Spain, TASHAY covers the shipping costs. Otherwise, the shipping cost is €5.99.

Free shipping outside mainland Spain: for orders of €150 or more delivered to any destination in Zone 1 or Zone 2 (including the Balearic Islands, Canary Islands, Ceuta and Melilla), TASHAY covers the shipping costs.

The following shipping costs currently apply to these destinations:

ZONE 1: Balearic Islands, Canary Islands, Ceuta, Melilla, Portugal, Germany, France, Italy, Luxembourg, Austria, Belgium, Denmark, Netherlands, Poland, Czech Republic, Andorra, San Marino, Hungary, Vatican City, Bulgaria, Ireland, Slovakia, Slovenia.
Shipping cost: €9.99

ZONE 2: Estonia, Finland, Greece, Croatia, Latvia, Lithuania, Malta, Romania, Cyprus, Sweden, Bosnia, Norway, Serbia, Switzerland.
Shipping cost: €14.99

For all other countries, please contact us. We will be happy to provide you with a personalised delivery quote.

For shipments to the Canary Islands, Ceuta and Melilla, as well as outside the European Union, customs clearance fees, import taxes and duties may apply, which the recipient will need to pay. These costs depend on the product, price, size and weight of the shipment and will be billed directly to the recipient by the Correos parcel service.

PAYMENT

The following payment methods are available in our shop. The methods shown depend on the delivery country.

Credit or debit card (Visa, Mastercard, American Express, Maestro, UnionPay): you enter your card details during the ordering process. Your card is charged immediately after you place the order.

Apple Pay, Google Pay and Shop Pay: you pay with the card saved on your device or account. The charge is made immediately after you place the order.

PayPal: To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, log in with your credentials and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further information during the ordering process.

PayPal may offer registered PayPal customers other payment methods in their customer account at its own discretion. However, we have no influence on the offer of these payment methods; any additional payment methods offered individually concern your legal relationship with PayPal. For more information, please see your PayPal account.

Klarna: depending on your country, you can pay now, later or in instalments. The payment is processed by our payment provider in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Klarna decides whether this option is offered to each customer, and Klarna's terms apply.

iDEAL | Wero (Netherlands), Bancontact (Belgium), BLIK (Poland), MobilePay (Denmark and Finland): you are redirected to your bank or the corresponding app to authorise the payment. The charge is made immediately.

Bizum (Spain only): after placing your order, you send the amount via Bizum to +34 681 133 815, stating your order number. We ship your order once we have received the payment. If we do not receive the payment within 3 days, the order will be cancelled.

WARRANTY

STATUTORY WARRANTY RIGHTS

The statutory warranty for defects applies.

GUARANTEES AND CUSTOMER SERVICE

Information on any additional guarantees that may apply and their exact conditions can be found with each product and on special information pages in the online shop.

LIABILITY

We, our legal representatives and vicarious agents are always liable without limitation for claims arising from damage caused by us, our legal representatives or vicarious agents in the event of injury to life, body or health, in the event of intentional or grossly negligent breach of duty, in the case of guarantee promises, where agreed, or insofar as the scope of application of the Product Liability Act applies. In the event of a breach of essential contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on whose observance the contractual partner may regularly rely (cardinal obligations), due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability is limited to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. In all other cases, claims for damages are excluded.

DISPUTE RESOLUTION

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.